REFUND REQUESTS: Please read our Refund Policy before you submit a refund request. Please note that we strictly enforce this policy and that there are no exceptions to this policy.
TROUBLESHOOTING ISSUES: Before you submit a ticket, please review your theme documents and take a moment to review the Troubleshooting Guide. You may find the answer you need without any wait time.
CUSTOMIZATIONS: If your request is about changing/moving/adding, etc. an element or layout of a theme so it is different than the demo layout, this is Custom Work. You need to submit a Custom Inquiry for a quote.
3RD PARTY ADD ONS: Before requesting help with any 3rd Party Add Ons (AddThis, Sumo, etc.), you MUST contact the developer first. They know their code best and will better be able to help you than we will.