Setup Package Terms
Below are the terms of our Setup Package (Theme Setup). Please be sure your have reviewed these terms prior to purchasing one of these packages.
How It Works
Theme Setup Package
- You purchase one of our themes/templates separately from the package.
- You decide to add the setup package and purchase the setup package independently of the theme.
- You fill out the Setup Details Form. This form is require for us to being the setup process.
- When we receive the completed Blogger Setup Details Form, we will contact you with any additional questions and a timeline for your setup. Initial setup is generally complete within 48 business hours of purchase as long as we receive complete setup details in a timely manner.
- We will proceed with initial setup of your theme according to the details in your Blogger Setup Details Form. Once initial setup is complete, we will send you an email with any important notices.
- After completion of initial setup, you will have 7 days to fill out the Request for Adjustments form for the 1st round of adjustments. Each package includes 2 rounds of adjustments after initial setup.
- We will complete adjustments within 24 business ours of receipt. We will email you with any notes when adjustments are complete.
- Requests for the 2nd round of adjustments (requested using the Request for Adjustments form) must be received within 7 days after initial (1st round) adjustments were completed.
- If your timeline for Adjustment Requests lapses and you do not submit a request, you forfeit your adjustment rounds. Any request for further setup or adjustments will incur an additional $50 fee for each round of changes/adjustments. All theme bugs and normal setup questions will be handled under our standard Support Policy.
Clarification of Terms
- Setup Deadline – You have 14 days from date of purchase to submit your Setup Details form and to initiate your setup. We send 3 reminders to fill out this form. You must submit the completed form within 14 day sessions of purchase or request an extension or your forfeit your setup package. Extensions beyond the 14 days MUST be requested before the 14 day period ends. We will not grant extensions after the 14 days. If you fail to submit the form within the 14 days or your extension period, you forfeit your setup package services and any fees collected for this service.
- Round 1 – You must submit a Request for Adjustments within 7 days after initial setup of your theme is complete.
- Round 2 – You must submit a Request for Adjustments within 7 days after Adjustment Round 1 is complete.
- No further adjustments will be made if your requests are not received within this timeline.
- If you miss the deadline for either round of adjustments, you forfeit that round of adjustments.
- No additional setup services will be provided beyond Round 2 of adjustments.
What is not included
Neither package includes:
- Customizations: No customization of colors, fonts, layout or graphics is included. We will upload a logo to your site for you. You must provide all graphics to be used in setup.
- Extended Support: Your purchase of one of our theme entitles you to our regular support subject to our Support Policy. Purchase of a setup package does not provide setup support beyond the time limits of the 2 rounds of adjustments that are included. i.e. If you return and ask us to help you setup a widget/feature 2 months after your setup, this would not be included in the package.
- Blogging Advice: The purpose of this package is to help you setup your new theme so you can start or continue blogging right away. This services does not include free blogging consultation or advice. Please see our blog tutorials if you want blogging advice.
Please not that we are very meticulous about our setup process. We require that you complete the Setup Details Form because this provides us with all the information we need to setup your site. We follow a detailed checklist for every setup to ensure every detail is taken care of with every single setup. Our services are not cheap. Our setup services are done the right way.